About Astoria USA

Official U.S. Source for Astoria Parts
Sales are limited to distributors, service companies. and qualified roasters.

What we do

Astoria USA supplies genuine Astoria espresso machine parts and technical documentation in the United States. Our team at RCW USA Inc is here to help you identify the right part and keep machines performing the way they should. We support professional service networks so equipment in the field stays compliant and reliable.

Who we serve

Our network of trusted distributors, service companies, and qualified roasters.
We provide account pricing, availability checks, order status checks and technical support.

How to order

Fill out the Partner Application Form, you'll receive a login for the storefront if approved. (For existing customers, simply select the "login" button and "create account" to request access)
Locate the exploded view of the model you're looking for
Go to the storefront and search for your part via the search button, which includes retail pricing for parts (with the exception of filtration)
Our team will confirm availability and payment via email

If you wish to purchase equipment (espresso machines/grinders), please email sales@rcwusa.us.

Eligibility and policy

• Orders submitted by end users may be canceled
• Warranty support is handled through authorized service partners
• All sales are final. No returns or exchanges
• By ordering you confirm you are purchasing for resale or professional service

Support and warranty

• Orders and parts inquiries: orders@rcwusa.us
• Service and technical support: service@rcwusa.us

• A warranty form must be submitted for all claims (no exceptions). Please visit our warranty page found on the main menu.

Who is Astoria

Astoria designs and builds professional espresso machines with Italian engineering and a focus on reliable performance. Astoria USA is managed by RCW USA Inc., part of Ryoma Holdings. This site is the official U.S. source for genuine Astoria parts and documentation, as well as for Macap and Barista Attitude.

Provenance

Astoria’s U.S. presence began in 1995, when General Espresso Equipment in Greensboro, NC became the official importer. In 2012, both Astoria and Wega were acquired by Ryoma Holdings. In 2022, General Espresso was fully integrated into the Ryoma group and rebranded as RCW USA Inc. (Ryoma Coffee World USA). Manufacturing continues at CMA in Italy, while RCW USA manages Astoria USA operations today.

FAQ

Do you sell or provide technical support to end users?

We only sell to distributors, service companies, and qualified roasters at this time. We can connect you with a local partner if technical assistance is needed — visit the Connect with Distributor/Partner page found on the main menu.

How do I become a trade customer?

Fill out the RCW USA, Inc. Partner Application form found in the main menu. Our team will set up your account and follow up via email once reviewed, you'll also receive a login request for the website to able to place your order.

How fast do you ship?

Lead times vary based on product availability and order requirements. Orders are processed once all details are confirmed, and shipments are released as stock and documentation allow. If an order requires additional assistance, processing and shipping may take longer.

Do you ship to Canada?

Yes. For Canadian shipments, buyers must provide a UPS account number and customs broker information at the time of ordering. Duties and taxes are the buyer’s responsibility. RCW USA does not clear packages or assist with customs brokerage.

Do you ship to the Caribbean?

Please email sales@rcwusa.us for further information.

How do I get technical help?

We provide technical guidance to our network of partners. If your company already does business with us, please use the Submit Support Ticket page in the main menu. You may also email service@rcwusa.us or call our main line, extension 2, during operational hours (9 AM to 5 PM EST, Monday to Friday).