How to Place an Order

Ordering with us is simple, but the steps depend on whether you’re a new customer or already have an account.

New Customers

To start, you’ll need to submit a Partner Application. Once approved, you’ll receive access to place orders through our storefront.

Existing Customers

Just click the Log In button in the header and then select the Sign Up link to request your account access.

Discounts

Friendly reminder that listed prices are retail pricing. Applicable discounts are applied during order processing and do not reflect during checkout.

Placing an Order

1. Log in to the storefront.

2. Go to the Place Your Order tab and use the Search button to look up your part.

3. Add your items to the cart and check out.

4. Our team will follow up with you by email once your order has been submitted.

Quick Order Form

You can skip the search and go straight to our Quick Order Form (login required)

How to fill it out:

• Type one SKU per line.

• After the SKU, add either a space or a comma and then the quantity.

• If you don’t add a quantity, it will default to 1.

• Click "Add to Cart"

This is the fastest option for repeat buyers who have their part numbers handy, and it ensures you don’t have to click through search results for each item. Full instructions on the quick order form page.

Replaced & Obsolete Item Codes

• Replaced item codes are listed as out of stock, search the part number that it was replaced by to order the item.

• Codes starting with "obsolete" have been discontinued with no replacement code (cannot be ordered)

• Codes starting with "TBD_" have been discontinued and we may have some stock on hand.

How shipping works

At checkout, you’ll see “$0.00” listed for shipping — that’s only a placeholder. Actual UPS shipping costs are calculated once your order is packaged, based on weight, box size, and UPS rates. Those charges are then added to your final invoice.

If you prefer, you can provide us with your own UPS account number or prepaid UPS label. We’ll pack the order and release it to UPS for you. For any other carriers, you’ll need to supply a prepaid label and schedule pickup directly with them.

To avoid extra fees, please double-check your shipping details. Incorrect addresses, missing suite/floor numbers, or delivery exceptions can lead to charges from UPS, and those get billed back to the customer.

Important Info:

Item code #: 12217 - group undercup seal 72x56x8 are sold in packs of 10, with a quantity of “1” representing a pack of 10 seals. For example, if you order a quantity of “3,” you will receive a total of 30 seals. All other gaskets/seals are sold individually until further notice.

More about the search function:

• Don't include any "WY" prefix when searching for an item code

• You can also search for pages and schematics for the related machine

  
  

Need Help?

• Order questions or changes: email orders@rcwusa.us

• Service or technical support: email service@rcwusa.us