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Thank you so much for your recent support of the new AB200 line — we really appreciate it! We wanted to share a heads-up regarding a minor issue that has been reported by a few customers: the fuse on some units may have come slightly loose from the holder during transit. The good news is that this does not affect all machines, but we want to make sure you're aware just in case. We've put together a step-by-step video guide that walks through the check — it's a very easy fix.

Dear Distributors and Partners, We are excited to present at the World of Coffee Expo in San Diego (April 10th-12th), the new MACAP Supra Grind by Weight Line Looking forward to seeing you all at the RCW USA booth (1641)! Thank you, Assaad Benabid RCW USA Inc

In observance of Good Friday, our office and warehouses will be closed on Friday, April 3rd. We will be happy to address any inquiries or requests when we return on Monday, April 6th. To ensure timely processing of your parts orders, we kindly recommend placing any NDA, 2ND, or 3-Day orders by 12:00pm on Thursday, April 2nd. We truly appreciate your business and look forward to serving you upon our return. Best Regards, RCW USA, Inc.

As of September 2024, all Astoria and Wega espresso machines produced for the US market ship from the factory with 21 gram deep portafilters as the new standard. This replaces the previous 14 gram configuration used on earlier production. The reference point for this change is serial number B87903 . Machines produced before B87903 shipped from the factory with 14 gram portafilters, which remain the original factory specification listed in the parts book. Machines produced fro

We're excited to share that our Quick Quote Builder has evolved into a full-featured Order Builder, designed to give our partners even more flexibility when planning and placing orders. Whether you're pricing out replacement parts or stocking up on BWT filtration products, the Order Builder lets you do it all from one place — estimate pricing, build quotes, and even add items directly to your cart when you're ready to buy. What's New The Order Builder now features two dedicat

We hereby inform you that as of Monday, February 23, 2026, a new software version will be available in the automatic update system for machines connected to the internet. At the same time, the new software versions will be available for download from the Software Updates link – found under the Service & Maintenance tab. This update will be installed on new machines starting from serial number B97056. The following software versions will be available: 1700 2700 3700 5700

Due to severe winter weather and for the safety of our team, RCW USA will be closed on Monday, February 23. We currently expect to resume normal operations on Tuesday, February 24, weather permitting. All emails, orders, and inquiries received during the closure will be addressed as soon as we return to the office. We apologize for any inconvenience this may cause and appreciate your understanding. For faster processing once we reopen, please ensure your request is sent to th

Hi Valued Partners, Effective February 13 , all legacy parts order request forms currently available on our websites will be officially removed and discontinued . After this date, legacy forms will no longer be accessible. All spare parts orders must be submitted exclusively through our online storefront , please plan accordingly. Existing Customers If you currently do business with us and do not yet have a storefront account, please complete the following steps Go to the sto

Hello Partners, The link to the RCW USA Service Map has been relocated to the "Account" menu. Within this menu, you will also find links to the current RCW USA Equipment offerings and HD equipment pictures. Please note that you must be logged in to access the link menu. If you are already doing business with us and have not logged in to the website before, please click "Log In" at the top of the page and choose "Sign Up". Enter your information, and your account will be appro

We hereby inform you that the steam pipes connecting the boiler to the left and right steam taps have been replaced in Vintage TFT machines. This modification does not affect the performance of the machine but is solely related to an improvement in the assembly and disassembly of the pipes themselves. The installation of these new pipes was introduced starting from serial number B96760. OLD RIGHT TUBE 4952000957 NEW RIGHT TUBE

SUBJECT: SERVICE BULLETIN ASTORIA 03/2026. We hereby inform you that the code for both the base and in-line boiler loading solenoid valves has changed. The new codes are listed in the table below. OLD CODE NEW CODE 4918159003 4918159005 4918162005 4918162010 The solenoid valve with code 498159005 has entered production starting from machine serial number B92230. The solenoid valve code 4918162010 entered into production starting from machine serial number B92227. The new on

A significant snowstorm is expected to impact our region soon, bringing heavy snowfall and challenging travel conditions. Due to safety concerns and potential disruptions, our warehouses are closed today, Monday 01/26. Despite this, our email support team will remain available during normal business hours, from 9 AM to 5 PM EST. Email Support Will Remain Available Although warehouse operations may pause, our email support team will continue to assist customers during regular

We are pleased to provide you with a quick reference guide containing the main functions of the ABB200 machine in a single file. The instructions are divided in the table, distinguishing between machines with displays and machines without displays.

Dear Distributors and Friends, We would like to thank you for your continued support and partnership throughout the past year, as well as for your role in the successful launch of the AB200 series. Your ongoing collaboration, valuable feedback, and patience during the rollout have been greatly appreciated. In addition, we’re excited to announce the full launch of the Macap Supra line. The Supra 83 will be officially available mid-January, with the Supra 68 expected within Feb

Factory recommendation: Add a washer to AB200 Autosteam models produced before 11/17/25 Part Number: 12156003 Instructions: Add the washer by removing fitting no. 10 from the boiler (right side of the boiler). If you have any questions, please email service@rcwusa.us Thank you

We hereby inform you that, in order to give the user the possibility to manage the discharge of the ab200 machine in a different way, two new parts have been created, as shown in the image below: The two parts can be purchased as optional accessories, independently from each other, and can be installed starting from the very first machine produced. For availability and pricing, please contact your sales representative.

As we wrap up another year, we want to thank you for your continued support and partnership. With the holidays approaching, please note our end of year office schedule below so you can plan orders, shipments, and support needs accordingly. Christmas Week Monday, December 22 – Open Tuesday, December 23 – Open Wednesday, December 24 – Closed Thursday, December 25 – Closed Friday, December 26 – Closed New Year’s Week Monday, December 29 – Open Tuesday, December 30 – Open Wednesd

We hereby inform you that gasket 12203, present in many steam valves, has been replaced by gasket 12203002. This modification has been implemented to improve the product and will also serve to significantly extend the replacement intervals of the gasket itself. 12203 (Old) / 12203002 (New) The new gasket will no longer be made of nbr like the previous one, but of teflon (ptfe). This modification entered production starting from serial number B83389; as of November 6, al

Our annual inventory and the Thanksgiving holiday are around the corner. Please review the following schedule so you can plan your orders in advance. Parts Warehouse Closed for annual inventory: Nov 17–26, 2025 Orders received by Nov 14 will be processed normally. NDA orders during this period will be reviewed case-by-case. Normal operations resume Dec 1, 2025 . Thanksgiving Holiday All offices and warehouses closed Nov 27–28, 2025 . Equipment & Filtration Orders Processing

We hereby inform you that in fluid-o-tech rotary pumps, the spring located in the delivery channel will no longer be applied. This change has been implemented by the supplier as part of a product improvement initiative. For Further Information, Please Contact Our Customer Service At service@Astoria.com (for Astoria) or ask@stormbaristaattitude.com (for Barista Attitude)